Terms & Refund Policy

Digital OS is operated by Groe Digital Inc. ("we", "us", "our"), a company based in Ontario, Canada. These terms are a legal agreement between you and us. By buying or using any Digital OS product or membership, you agree to these terms. The exact price, what is included, and the specific refund terms for each product are shown on that product's page and at its checkout before you pay. If you do not agree, please do not buy or use the products. We keep these terms plain on purpose, but they are still the full agreement between us.

You must be at least 18 years old, or the age of majority where you live, to buy or use Digital OS. If you are buying on behalf of a business, you confirm you have the authority to accept these terms for it.

What you are buying

Digital OS sells digital education: written and video lessons, frameworks, prompts, templates, and access to a community. When you buy a program or product, you get access to that product's materials as described on its page. Access to a product you buy outright is yours to keep, for as long as we keep the product available, subject to these terms. A membership is a separate, optional monthly subscription for ongoing access and updates, and you can cancel it at any time as described below.

Membership and automatic renewal

The Digital OS membership is a subscription, billed monthly or annually. If you join it, here is exactly how the billing works, so nothing catches you by surprise:

• The membership renews automatically on your billing cycle at the price shown when you joined. The monthly plan is $29 per month and the annual plan is $290 per year. Your card is charged each cycle, monthly or yearly, until you cancel.
• You can cancel at any time. Cancelling stops the next charge. Your access stays active until the end of the month you have already paid for, and then it ends.
• Cancelling does not refund the current month or any past months. We do not pro-rate a partial month.
• How to cancel: use the self-serve cancel option inside your account, or email us at [email protected] and we will take care of it. There are no hoops.
• If our price changes, we will tell you before the new price applies, and you can cancel before it takes effect if you do not want to continue.

Saved cards and one-time add-ons

At some checkouts we offer to save your card for a faster checkout, or you agree to it by continuing when it is disclosed on the payment page. When you do, you authorize Digital OS (a Groe Digital company) to securely store that card and to charge it again only for a one-time add-on that you actively choose on the page shown right after your purchase. These add-on charges are one-time only and never recurring: we will never start a subscription or bill that card again without asking you first. The amount charged is always the price shown for the add-on before you click to add it, and you can decline with a single click. Your card is stored by our payment processor, Stripe; we never see or keep your full card number. Add-ons are covered by the same refund policy below.

Our refund policy

Our refunds are earned by doing the work. They are a safety net for one thing: you did the work and still did not end up with what the product makes. They are not for changing your mind, for leaving a product unopened, or for finishing it, keeping the result, and then asking for your money back. If you ended up with the finished thing the product helps you make, the value was delivered, so a refund for that purchase is no longer available. Every request asks you to show us the work you did.

Here is the general policy by type of product. The exact refund window and what you need to show us are stated on each product's own checkout page, before you pay, so you always see the specific terms for the thing you are buying:

• Digital products you download or access instantly (like the Workbook or the AI Prompt Vault): because they are delivered in full the moment you buy, they are non-refundable, except where the law gives you a cancellation right. Where a product offers a do-the-work guarantee, its exact window and what to show us are stated on that product's checkout.
• Programs and cohorts (like the Sprint, the Program, or the Accelerator): these are non-refundable once your cohort or program has started and any live sessions, feedback, or materials that apply have been delivered, because those are used value. Some carry a do-the-work or finish-line guarantee instead of money back, and we never promise you an income; the exact terms are shown on that program's page before you buy.
• Membership: cancel any time and you will not be billed again. We do not refund the current or past monthly payments, and we do not pro-rate a partial month.

These conditions apply except where the law where you live requires otherwise. If your local consumer law gives you a stronger refund or cancellation right, that law applies to you and nothing here takes it away.

How to request a refund

Refunds are requested through our self-serve refund page at https://getdigitalos.com/refund. You do not need to hunt for an email address or open a support ticket. The page works for every product, whether or not you have an account with us. Tell us which product you bought and, where the policy above asks for it, show us the work you did. We reply within one business day.

Chargebacks and payment disputes

If you believe you are owed a refund, use our refund page above first. It is the fastest way to get your money back, and it almost always resolves things within a day. Filing a chargeback or a payment dispute with your bank or card provider instead of using our refund process, without first giving us a chance to help, is a breach of these terms. If that happens, we may suspend or end your access to the products, and we may respond to the dispute by providing the card provider with a record of these terms that you accepted, your purchase, and your access to and use of the materials, as evidence. None of this takes away any legal right you have as a cardholder. It simply means we ask you to come to us first, and it lets us show what actually happened.

No income or results guarantee

This is important and we mean it. Digital OS teaches skills and a system. It does not guarantee any income, earnings, revenue, sales, or any specific result. What you build, if anything, depends on your own effort, your skills, your market, your consistency, the time you put in, and many factors outside our control or anyone's control. Any examples, case studies, or stories we share are illustrations of a process and how the system works, and they are never a promise or a projection of what you will achieve. We make no representation that you will reach any particular outcome. Nothing in the products is financial, legal, tax, or investment advice, and you are responsible for your own decisions.

Your license to use the materials

All Digital OS content, including the lessons, videos, frameworks, prompts, templates, and community materials, is owned by Groe Digital Inc. and is protected by copyright and other laws. When you buy a product, we grant you a limited, revocable, non-transferable, personal license to access and use that product's materials for your own personal use. You do not own the content itself. Under this license you may not, and you may not allow anyone else to:

• Copy, resell, rent, sub-license, publish, or redistribute the materials, prompts, or templates, in whole or in part.
• Share your login, your account, or your access with anyone else, or let more than one person use a single membership or purchase.
• Post the materials publicly, feed them into another product or service you sell, or use them to build a competing course or program.

You may of course use what you learn to build your own business and your own work. The license is about our specific materials, not the skills you gain. We may revoke this license if you break these terms.

Acceptable use and community conduct

Part of Digital OS is a community and, in some products, live group calls. To keep those useful and safe for everyone, you agree that you will:

• Be respectful. No harassment, hate, threats, bullying, or personal attacks.
• Not spam, advertise unrelated offers, or recruit members into other programs.
• Not share, screenshot, record, or repost other members' content, questions, or private details without their permission.
• Not record or redistribute the live calls or their content.
• Not post anything illegal, misleading, or harmful, and not misuse or disrupt the community or the software.

We may remove content, mute or remove a member from calls, or suspend or end access for anyone who breaks these rules or is disruptive. We want a room where people can build in the open without worrying about how they will be treated.

Our right to refuse or end service

We may decline to sell to, or end service for, any person, at our reasonable discretion, including for breaking these terms, for abuse or harassment, for fraud, for filing a chargeback in breach of these terms, or where we are required to by law. Where we end your access because you broke these terms, we are not required to give a refund beyond what the refund policy above provides. Where we end your access for a reason that is not your fault, such as retiring a product, we will act fairly and, if you have an active membership, we will stop billing you.

Everything is provided "as is"

The products, the materials, the community, and the calls are provided "as is" and "as available," without warranties of any kind, whether express or implied, to the fullest extent the law allows. We do not warrant that the products will meet your specific needs, that they will be uninterrupted or error-free, or that any tool, prompt, or third-party service mentioned in the materials will keep working or produce any particular result. AI tools and third-party platforms change often and are outside our control. Some places do not allow certain warranties to be excluded, so parts of this section may not apply to you, and nothing here removes a warranty that the law says cannot be removed.

Limit on our liability

To the fullest extent the law allows, and except for liability that cannot be limited by law:

• We are not liable for any indirect, incidental, special, or consequential damages, or for any lost profits, lost revenue, lost data, or lost opportunity, arising out of or related to the products or these terms.
• Our total liability to you, for any and all claims arising out of or related to the products or these terms, is limited to the amount you actually paid us for the product the claim relates to.

This limit reflects the price of the products and the fact that outcomes depend on your own effort and factors outside our control. If the law where you live does not allow some of these limits, they apply only as far as that law permits, and the rest of this section still stands.

Indemnification

You agree to defend, indemnify, and hold harmless Groe Digital Inc. and its owners, staff, and contractors from any claims, losses, damages, and reasonable costs, including legal fees, that arise from your misuse of the products or the materials, your breach of these terms, or your violation of any law or of someone else's rights. This does not apply to the extent a claim is caused by our own wrongdoing.

Dispute resolution and your legal rights

We would always rather sort out a problem directly, so please contact us first at [email protected] and give us a real chance to make it right. The rest of this section depends on where you live.

If you live in the United States

You and we agree that any dispute that we cannot resolve directly will be settled by binding individual arbitration, not in court and not in front of a jury. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, and it may be conducted by video or in your home state. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. You and we agree to arbitrate only as individuals, and not as part of a class action, a collective action, or a representative proceeding. That is a class-action waiver. An arbitrator, not a court, decides disputes about the meaning of these terms, except that a court decides whether the class-action waiver is enforceable. Either of us may still bring an individual claim in a small claims court if it qualifies. These terms, and any dispute, are governed by the laws of the Province of Ontario, Canada and the federal laws of Canada that apply there, except that the Federal Arbitration Act governs the arbitration agreement itself.

You can opt out of arbitration. If you do not want to be bound by this arbitration agreement and class-action waiver, email us at [email protected] within 30 days of your first purchase, with your name and the words "arbitration opt-out." Opting out does not affect any other part of these terms.

If you live in Ontario or elsewhere in Canada

Ontario's Consumer Protection Act, and similar consumer laws in other provinces, protect your right to go to court and to take part in a class action. So, to be clear: the mandatory arbitration requirement and the class-action waiver above do not apply to you and are not enforceable against you as a consumer. You keep your right to bring a claim, including a class action, in the courts. For customers in Canada, these terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and you may bring your claim in the courts of Ontario. Nothing in these terms takes away any right or remedy that consumer protection law gives you.

If you live somewhere else

These terms are governed by the laws of the Province of Ontario, Canada and the federal laws of Canada that apply there, without regard to conflict-of-law rules. Any mandatory consumer protection law in your own country still applies to you, and nothing here removes a right that such a law gives you.

If part of these terms cannot be enforced

Each part of these terms stands on its own. If a court or arbitrator decides that any clause is invalid or cannot be enforced, for example if the arbitration clause cannot be enforced against a customer in Ontario, then only that clause is affected. It is treated as removed, or narrowed only as far as needed to make it valid, and every other clause in these terms stays in full force. The class-action waiver is an exception in one respect: if the class-action waiver is found unenforceable, then the entire arbitration agreement in the United States section does not apply, and those disputes proceed in court instead.

Changes to these terms

We improve the products over time, so specific lessons or features may be added, updated, or changed. We may also update these terms. When we make a material change, we will post the updated terms here with a new "last updated" date at the top. If you keep using the products after a change takes effect, that means you accept the updated terms. If you do not agree with a change, stop using the products and, if you have a membership, cancel it.

Text messages (SMS)

If you give us your mobile number and check the SMS consent box, you agree to receive recurring automated marketing and account text messages from Digital OS at that number. Consent is not a condition of any purchase. Message frequency varies, and message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. We do not sell or share your mobile information with third parties for their own marketing. How we handle this data is covered in our Privacy Policy.

Privacy

How we handle your personal information is explained in our Privacy Policy, which is part of your agreement with us.

Contact

Questions about these terms? Email [email protected]. For a refund, use https://getdigitalos.com/refund. Groe Digital Inc., Ontario, Canada.